FAQ

Shopping

Do you have a storefront for local pickup?

No, we are online only. The address listed is only for deliveries and returns.

What Shipping Methods Are Available?

We provide free Ground Shipping for all orders shipping to the USA. Orders typically ship from Virginia and will arrive 2-5 business days - depending on your shipping location relative to Virginia.

Can I get faster shipping?

Yes, for an additional cost. Contact us via service@bettercables.com for pricing and options.

Do You Ship Internationally?

Yes, but not directly through the site. Click here to visit the contact us page. Include your complete shipping address along with the items you would like to order. We will send you a quote with international shipping (excluding any duties or taxes your country may collect).

Payment

What Payment Methods Are Accepted?

Visa, MasterCard, American Express, Discover, PayPal. We can even accept checks if you want to go old school.

Returns

Do I have to pay anything to return my items?

While we do offer a 30-day satisfaction guarantee refund policy, you will be responsible for the return shipping cost.

How do I return an item?

Click here to visit the contact us page. Let us know your name and order number and we will email you a Return Authorization with instructions on how to handle the return.

General Cable Questions

Why aren't there direction arrows on my RCA cables?

The RCA cables are non-directional-they will work equally well in both directions.

What are you looking for?

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