Satisfaction Guarantee - Refund Policy
Our 30-day Iron-Clad, Risk-Free Guarantee ensures you will be another satisfied BetterCables.com customer.
We have many years of experience, dealing with thousands of customers. We assure you, our customer satisfaction is second to none.
Our satisfaction guarantee covers any reason, including:
- You ordered the wrong cable.
- You ordered wrong length.
- You are not satisfied with the cable's performance.
You can return your cable for a full-refund (excluding any shipping charges) within 30 days of your purchase. You must obtain a Return Authorization (RA) and return the cables in their original new condition along with your original sales receipt. Special Orders, NON-BetterCables brand cables, and accessories (i.e. DVDO Video Processors) are excluded from this guarantee, as they are not returnable. Click here to send a request for a Return Authorization.